Canon New Zealand Ltd have had an IBIS service contract for the
last two years.
We have have had an IBIS Smart-binding system under service contract
for over two years. During this time, we have received excellent
support and communication from IBIS for service and spare parts.
The IBIS Service team have been dedicated and responsive to our
service requirements in New Zealand and there has been nothing
that has been too much trouble for them to assist us. As an example,
we had a component failure incident late last year on the SBS-100
Sheet Buffer which resulted in an outage for our customer. IBIS
was able to supply us a replacement part, door to door within
24 hours. This was an outstanding response when freighting parts
to New Zealand is taken into consideration and our customer was
extremely impressed. We have also received exemplary support and
feedback from analysing log files for us to improve the customer
experience regarding operating the Smart-binder.
