Integrated
Bindery Systems
IBIS website 
search
search
Last updated: 11/06/26
This Privacy Policy explains how IBIS Integrated Bindery Systems Limited collects, uses and protects personal information when you visit our website or contact us regarding our products and services. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
IBIS Integrated Bindery Systems Limited registered in England and Wales under company number 03703149. Registered office: 9 The Gateway Centre, Coronation Road, High Wycombe, HP12 3SU Email: info@ibis-bindery.com Telephone: 01494 561950 For any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
We may collect and process the following information:
When you submit an enquiry through our website, contact us by email or telephone, we may collect:
When you visit our website, we may collect certain technical information through cookies and analytics tools, including:
We use your personal information to:
Under UK GDPR, we rely on the following lawful bases: Legitimate Interests We process personal information submitted through our contact forms and other business communications in order to: • Respond to enquiries • Provide information about our products and services • Manage customer and prospective customer relationships We have a legitimate interest in operating and developing our business and responding to requests for information. Consent Where we use non-essential cookies, including Google Analytics cookies, we do so only with your consent. You may withdraw your consent at any time through our cookie settings.
Our website uses cookies and similar technologies. We use Google Analytics to help us understand how visitors use our website and to improve its performance and content. Google Analytics may collect information such as: • Pages visited • Time spent on the website • Device and browser information • General geographic location Analytics cookies are only placed on your device where you have provided consent through our cookie banner. Further information about our use of cookies can be found in our Cookie Policy.
We may send email bulletins, newsletters, product updates, event information and other marketing communications relating to our products and services. We send marketing communications to:
Where you subscribe to our email bulletins, we will process your personal information for marketing purposes based on your consent. Where we send marketing communications to existing customers or business contacts, we may process personal information on the basis of our legitimate interests in promoting and developing our business and maintaining relationships with our customers and industry contacts, subject to applicable marketing laws. You may unsubscribe from our marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. We will promptly update your preferences and maintain a record of your opt-out request to ensure that you do not receive further marketing communications from us unless you subsequently choose to re-subscribe.
We use Pipedrive, a customer relationship management (CRM) platform, to manage enquiries, customer communications and business relationships. When you contact us through our website, by email, by telephone or through other business communications, we may record and store information relating to your enquiry within our CRM system. This information may include your name, company name, job title, contact details and details of your enquiry or correspondence with us. We use this information to:
Our lawful basis for processing this information is our legitimate interests in operating and developing our business, providing customer support and managing customer and prospective customer relationships. Pipedrive acts as a data processor on our behalf and processes personal information in accordance with its contractual obligations and applicable data protection laws. Where personal information is transferred outside the United Kingdom, appropriate safeguards are implemented to protect that information.
We do not sell personal information. We may share personal information with trusted third-party service providers who help us operate our business and website, such as: • Website hosting providers • IT support providers • Google Analytics • Pipedrive (our customer relationship management system) • Professional advisers where necessary These providers are required to handle personal information securely and only for authorised purposes.
Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure suitable safeguards are in place in accordance with applicable data protection laws.
We retain personal information only for as long as necessary for the purposes for which it was collected. Enquiry records and customer relationship information are generally retained for up to 24 months following the last meaningful interaction unless a longer retention period is required for legal, regulatory or legitimate business purposes.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet can be guaranteed to be completely secure.
Under UK GDPR, you may have the right to:
To exercise any of these rights, please contact us using the details provided above.
If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office.
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.